Our goal at Best Products is to meet each order with the highest possible level of customer satisfaction. Please read our policies carefully. If you have any questions, do not hesitate to call us at 877-663-6128.

Receiving your ATM

Before you sign for your ATM write “SUBJECT TO INSPECTION” on the Bill of lading. Give that copy to the driver and keep a copy for yourself. 

ATM Shipping Damage

Unfortunately, from time-to-time ATMs can be damaged in shipping. We apologize in advance if this happens to you. Should you receive a damaged ATM do not panic. We will file any necessary freight claims and replacement requests on your behalf. Contact us as soon as possible. We will require your copy of the Bill of lading showing “SUBJECT TO INSPECTION” written on it. Do not dispose of any packaging or shipping documents. Pictures are required by the freight carriers for proof of shipping damage. Please take as many pictures as possible to document damage incurred during shipping. Email these pictures, along with an explanation of damages to service@bpsands.com and we will proceed with the damage claim. Once approved, a new replacement ATM will be shipped out to you immediately, and the damaged ATM will be picked up in a timely fashion. Please keep the original packing materials. 

ATM Warranties

All ATMs come with a two year manufacturers parts warranty unless otherwise specified. This warranty starts the day the ATM ships, and ends exactly 730 days later. This warranty is a manufacturer’s warranty only, and is subject to that specific manufacturer’s terms and conditions.

Excluded from warranty claims are electronic locks, water damage, rodent damage, acts of God, or customer or merchant abuse. If a part is not covered under the manufacturer’s warranty or out of warranty, you are responsible for any charges including shipping.

Return and Exchanges

If a defective item is received, you may request to return or exchange an item within 20 days of the original date of order. The returned item must be new, unused in its original packaging. 

Order Cancellations

Order cancellations will be accepted prior to prep and shipment of an item without restocking fee. After shipment, a 15% restocking fee will apply plus return shipping. Any PayPal or credit card payments will receive a refund less any nonrefundable processing fees that BestATMstore.com may have been charged. If an item has already shipped, it will be subject to our returns and exchanges policy.